Regular payments are required to renew domain names (yearly, every twelve months) and regular payments are required to pay for domain name hosting (Website, Email, Servers, Security, Data Storage, etc) Clients can elect to pay for hosting services on a yearly (every 12 months) or monthly (every 30 days)
Yearly Hosting Fee
If a client pays yearly hosting on or before the due date the client may take a discount on the fee (For example: Uncapped Business Hosting: R79x11=R869 – Client pays on time may take R220 discount and pay only R649) If a yearly hosting client does not pay the yearly hosting fee 30 days after the due date, the hosting is suspended. If the client does not pay the yearly hosting 60 days after due date, the hosting account and all data is deleted.
Yearly Domain Name Renewal Fee
Hosting clients are billed R59 per co.za or org.za domain name, per year (R149 per .com, .net or .org). The yearly domain renewal fee has to be paid (cleared in bank account) 24 hours prior to the expiry date of the domain name being paid and the payment reference has to be the domain name itself.
Non payment of the yearly domain name fee results in the suspension of the domain name. It is possible to renew a suspended domain name for a period of 14 (fourteen) days after the domain expiry date. (.com R389, .org R417 .co.za R621 )
If the domain name is not renewed it is deleted.
Monthly Hosting Fee
If the client has configured an automated recurring payment exactly on the 15th of each month, the client may claim the discount related to the hosting product. Discounts are available on all hosting products (and servers)
If a client does not pay exactly on the 15th of each month then the normal hosting charge is applied.
If a client does not pay the normal hosting charge and a second period hosting billing is charged then the client has 7 (seven) days to settle both hosting period Invoices.
If a client does not pay two hosting period charges then the hosting is converted to yearly hosting and the hosting account is suspended if the client does not pay the yearly hosting the hosting account and all data is deleted after 30 days.
Any fees over or under paid by any client will be converted to daily hosting rates and any payments made by clients in arrears will be either converted to daily hosting rates or deducted from the outstanding amounts due.